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Sorry to hear about your problems with Bushnell. I recently sold my Elite 3200 because I just wasn't satisfied with it. It didn't work well enough in low light for my liking.
I've only sent one scope back in my life and that was a Zeiss Conquest that I damaged due to my own fault. Zeiss replaced it with a brand new one within about a week. Because of that experience and because they make excellent scopes, I've been a huge Zeiss fan the last few years.
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