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I agree with MTP.
I write letters whenever I have a problem with something. Just yesterday I wrote a letter to Staples, the office supply store, because the furniture that I have purchased from them has come broken on several occassions. Now, I understand that it is being shipped straight from the manufacturer in boxes and that I am supposed to assemble it, but some of these things look like the fork lift operator stabbed them.
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The pond, waterfowl, and yellow labs...it don't get any better.
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