[fabsroman]

Andy,

I worked retail at a hot dog stand in a mall's food court for 5 years, from my senior year in high school until I graduated from undergrad and started studying for the CPA exam. Retail is a tough business. However, try being an attorney/CPA. Clients think they are the only client I have.

With that said, I agree that you were treated like crap and I personally do not put up with that any more. I guess that is also why I like dealing over the Internet for most stuff. Now, it has been 24 hours since I sent Staples that e-mail and I sent them another in the middle of the day. No response yet. I sent Office Depot an e-mail last night about a product that I would like them to carry that is brand new, but they haven't responded either. Granted, both companies have sent me generic e-mails stating that they received my e-mail.

My last problem with Cabelas was regarding two custom dog collars that I ordered for Nitro. One never came and the other came with its tag broken off. I went on-line to there instant help line via some IM client and they had new collars out to me right away. I think I went on-line and Im'ed them for one other thing too, but I cannot remember what it was. It must have been a good outcome because I usually remember the bad ones and make sure that I tell everybody about it.

As far as auto parts stores are concerned, I shy away from those places because most of the guys behind the counter are far from helpful. I usually go on-line to Napa, AutoZone, Advanced Auto Parts, and Carquest. With that said, if I ever need help from somebody behind the counter, I would trust the Napa guys in this area. The service at Pep Boys over here is terrible. I went in there for some items that they had on sale and they didn't have a single one stocked on the floor out of the five items I was looking for.