filing a complaint against a mail order company?

[Mr. 16 gauge]

Thanks for all the info (even from the shysters). I wrote a letter expressing my displeasure, and recently received an email from the company with some things that they will do to 'make it right', so as long as they come through with what they promise, I will hold off with further action. I will file this thread away, though, for future reference.....good stuff!
Thanks again.............